Retail Ops MX Specialist

Join to apply for the Retail Ops MX Specialist role at DiDi . Get AI-powered advice on this job and more exclusive features. About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve transportation, environmental, and employment challenges through AI technology and smart transportation innovations. DiDi aims to create better life experiences and social value by building a safe, inclusive, and sustainable transportation ecosystem for future cities. For more information, visit: About The Role The Specialist role connects satellite operations with DiDi management. It fosters operational excellence by ensuring Driver Centers operate smoothly and meet performance and experience targets. This position is key to driving DiDi’s principles and culture in satellite locations. In this role, you'll be... Supervising driver centers, providing customer support in escalated situations, and managing workflow. Acting as the liaison between operations and different business lines. Raising alerts during unforeseen events, crises, or government visits. Ensuring driver centers are clean, organized, and visually appealing. Hosting VoC sessions, focus groups, and market insights activities. Managing data collection for dashboards. Conducting deep dive analysis to understand underperforming metrics. We are looking for candidates with... Years of experience: At least 2 years in retail, BPO operations, customer service, or sales. Main Skills: Strong verbal and written communication skills. Excellent problem-solving abilities. Customer-focused, able to work under pressure. Analytical skills for reports and KPIs. Strong sales abilities. Entrepreneurial mindset. Adaptability to changing circumstances and technologies. Preferred Industry Experience: Experience in retail, especially in customer service roles. Why work at DiDi? Creating valuable user experiences. Being data-driven in decision-making. Collaborating for mutual success. Upholding integrity and ethical standards. Fostering growth and learning. Promoting diversity and inclusion. We are committed to equal opportunity employment and building inclusive teams, ensuring a workplace free from discrimination and harassment. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970