Warranty Specialist

About the CompanyZEEKR is redefining electric mobility through innovation and customer-centric solutions. Our warranty programs reflect our commitment to quality and trust.About the RoleThe role involves executing warranty policies, managing claims, analyzing data, supporting audits, training dealers, and resolving escalated warranty disputes.ResponsibilitiesPolicy Execution: Implement and communicate warranty policies (aligned with Aftersales Director’s strategy).Claims Management: Process dealer/customer claims, ensuring compliance with timelines and documentation.Data Analysis: Track claim trends and report recurring issues to QA/Engineering teams.Audit Support: Maintain accurate records for internal/external audits.Dealer Training: Collaborate with Head of Technical Support to train dealers on warranty processes.Escalations: Resolve complex warranty disputes (escalated by Service Centers).Required SkillsAnalytical mindset, proficiency in warranty software.English fluency; Mandarin a plus.Experience in electric vehicle warranty processes.3+ years in warranty roles (OEM/EV preferred).

Creado: Jue, 01 de Ene de 1970