Employee Benefits Specialist

About the Job We are seeking a Junior Benefits Coordinator to support the administration of our employee benefits programs. This role is perfect for recent graduates or professionals with limited experience in Human Resources. Main Responsibilities Respond to employee inquiries related to benefits, providing clear and timely information. Deliver excellent customer service and ensure a positive experience for all employees. Support communication and follow-up with external benefits vendors when questions or issues arise. Manage taxable benefits such as: Beer Benefit, Insurance (Health, Life, Dental, LTD), and Car Benefit. Help employees navigate benefits platforms like Workday, Flex Portal, Manulife, and Sun Life. Support the enrollment process for new employees and during annual enrollment periods. Assist with regular audits and help resolve recurring issues related to benefits or pensions. Collaborate with the Payroll and Rewards teams on topics like taxable benefits and pension-related matters. Reconcile vendor payments and support related documentation. Support the distribution and tracking of Beer Cards and Beer Vouchers. Required Skills Education: University degree in Human Resources, Business Administration, or a related field (recent graduates welcome). Advanced conversational English level. Technical Skills: Basic Excel skills (advanced is a plus). Comfortable using or learning systems like Workday and vendor portals. Basic understanding of benefits or HR processes is an asset. Soft Skills: Strong customer service mindset. Detail-oriented and well-organized. Eager to learn and take initiative. Collaborative and team-oriented. Proactive and adaptable in a fast-paced environment. Benefits We offer a competitive package including: taxable benefits, insurance, car benefit, beer benefit, training opportunities, and more. Main KPIs & SLAs Ticket resolution within SLA timelines. Number of reopened tickets. Feedback from Speak-up surveys. Audit accuracy and issue tracking. Scorecard metrics. Accuracy in vendor payments.

Creado: Jue, 01 de Ene de 1970