Service Operations Specialist

At our company, we are looking for a dedicated professional to join our team as a Service Operations Specialist. As a key member of our operations team, you will play a vital role in delivering exceptional service to our customers by processing and responding to a high volume of inbound policy administration requests. The ideal candidate will possess excellent problem-solving skills, be highly organized, and have a keen eye for detail. They will also have strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders. Additionally, they should be proficient in using various software systems and be able to quickly learn new technologies. In this role, you will be responsible for: Processing and responding to customer inquiries in a timely and efficient manner Utilizing knowledge management systems to provide accurate and up-to-date information to customers Working collaboratively with other teams to resolve issues and improve processes Maintaining accurate records and reports to ensure compliance with regulatory requirements To succeed in this role, you will need to have: A high school diploma or equivalent required Some experience in a related field, preferably in insurance or customer service We offer a competitive salary and performance-based bonuses, as well as comprehensive benefits package, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture within a globally renowned group, private Health and Dental Insurance, Pension Plan, Meals tickets, Life Insurance.

Creado: Jue, 01 de Ene de 1970