**JOB DUTIES:- Facilitate issue identification and analysis- Investigate and resolve technical issues- Track requests resolution- Provide technical training- Build relationships with customers- Test products & softwareDevelop and share knowledge**YOU MUST HAVE:- Some experience in the field- Advanced English levelPositive Attitude**WE VALUE:- Experience in the industry is preferred- Good interpersonal and verbal & written communication skills- Strong continuous improvement mindset, strong leadership impact- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsLI-AM2LI-HYBRID