Lead Specialist Technical Support

Overview:**Job Description**:- Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions- Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions- Continuously analyze current process, technologies, and vendors to identify areas of improvement- Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs- Train employees on both software and hardware, troubleshoot, and provide technical support when needed- Develop and execute disaster procedures, and maintain data backups.Job Requirements:- Bachelor’s Degree in a Computer/Information Systems major and 5+ years’ relevant experience, OR 5+ years of experience in a technical support role- PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting- Help Desk Support- Excellent Knowledge of Windows Operating Systems (Windows 10)- Excellent Knowledge of MS Office Applications- Working Knowledge of networking including VPNs and Wireless support- Printer Support- Third Party Application Support- Mobile Phones & Devices including Apple iPhone and other iOS devices- Audio/Video Setups- Experience working closely with users, vendors, and all levels of management**Formal education**:- CompTIA A+ Certification or equivalent knowledge- Other official certifications (Dell, MCP, CCENT / CCNA, etc) will be an advantage**Personal Competences**:- Fluency in English speaking- Excellent interpersonal skills- Excellent analytical and communicative skills- Result and customer orientation- Excellent collaborative and teaming skills- Detailed oriented and self-starter- Ability to quickly adopt and learn new technologies- Applicants with disabilities who meet the job requirements are encouraged to apply.Pay Type : Salary

Creado: Jue, 01 de Ene de 1970