Fulfillment Center Manager

The Fulfillment Center Manager oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality. This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement. Responsibilities: 1. Operational Leadership ○ Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations. ○ Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction. 2. Profit & Loss Management ○ Manage the site's Profit and Loss (P&L) statement to ensure operational profitability across all accounts. ○ Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance. 3. Inventory Control ○ Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations. 4. Talent Management ○ Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce. ○ Ensure that all team members receive ongoing training to comply with safety protocols and operational standards. 5. Customer Experience ○ Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests. ○ Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance. 6. Safety and Compliance ○ Enforce safety, and environmental standards in alignment with company policies and regulatory requirements. ○ Conduct regular safety audits, address non-compliance, and ensure all staff adhere to safety protocols. Qualifications ● Education: Bachelor’s degree in Engineering, Logistics, Operations Management, or a related field. ● Experience: Minimum of 5 years in leading 3PL warehouse, fulfillment management, distribution centers, or manufacturing with a proven record in operations, team leadership, and budget oversight ● Skills: ○ Deep understanding of P&L statements with the ability to analyze, interpret, and drive key metrics that impact profitability. ○ Strong analytical and financial acumen to manage budgets and operational costs. ○ Skilled in identifying cost-saving opportunities, managing budgets, and optimizing resource allocation to enhance cost-effectiveness without compromising quality. ○ Proficiency in using financial data to make informed, strategic decisions that align with both operational goals and financial targets. ○ Excellent leadership, communication, and interpersonal skills. ○ Proficiency in Warehouse Management Systems (WMS) and data analytics tools. ○ Ability to work with complex data to uncover trends, assess financial impacts, and implement solutions that support fiscal responsibility and efficiency. ○ Works closely with finance and other departments to ensure alignment on financial objectives, cost management, and profitability goals. ○ Strong focus on coaching, mentoring, and developing team members, fostering growth and promoting a culture of continuous improvement. ○ Skilled in identifying individual strengths and opportunities, providing constructive feedback, and creating development plans that align with both personal and organizational goals. ● Lean/Six Sigma certification preferred. ● Valid visa to travel to the US. ● Procient in data analysis and using metrics to make decisions. ● Fluent conversational level of English. #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970