Cash Collections Specialist

We are thrilled to announce an opportunity to join our team as Cash Collector.The cash collector ensures the timely collection of outstanding payments, maintaining a healthy cash flow, and foster positive relationships with customers while adhering to company policies and objectives.Key activities:Inquire with our customers regarding payment through email, phone, and 3rd party portals.Provide exceptional internal and external customer service regarding collection matters.Review for account discrepancies, answer queries, and resolve short/over payments.Prepare and issue customer refunds.Work comfortably within excel documents and prepare comments for weekly aging reports.Document clear and concise notes within NAV of collection activity completed.Advise Collections Manager of credit risk concerns.Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies.Achieve or exceed defined department goals and activity metrics.Requirements:Bachelor’s Degree in any Business field preferred.+1 year Collection experience preferred.Knowledge of finance, accounting, and basic office administration procedures.MS Office experience including intermediate Excel knowledge is critical.Advanced English.Soft Skills:Must possess excellent attention to detail.Ability to thrive in a fast-paced, team environment, but also be able to work independently.Ability to maintain a proactive and positive attitude while being tenacious.Strong desire to learn as well as coach others.Excellent written and verbal communication skills.

Creado: Jue, 01 de Ene de 1970