Analista de soporte de aplicaciones clínicas

Impact Advisors Mexico provides nearshore consulting and delivery support to strengthen and extend the scope of Impact Advisors, LLC’s healthcare management services in the USA. We support the broader organization in delivering solutions that improve financial performance, clinical outcomes, operational efficiency, and technology for healthcare clients. Our collective services include revenue cycle management, financial clearance, EHR/ERP support, data and AI solutions, and application managed services. Job Description and Responsibilities: As a Clinical Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of clinical applications within the EPIC Electronic Health Record (EHR) system. Your role will involve: Providing top-tier customer service to end users and stakeholders of the EMR system. Designing, building, and testing application functions while minimizing errors. Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties. Ensuring all ticket documentation adheres to company standards. Offering training and guidance to end users on how to navigate and utilize Epic software effectively. Analyzing workflows to identify areas for improvement and implementing streamlined solutions. Maintaining and updating the Epic system to ensure its continued efficiency and reliability. Collaborating with IT teams and other stakeholders to integrate Epic with other systems seamlessly. Assisting in data analysis and reporting to aid clinical and administrative decision-making. Qualifications: Physicians, Nursing, Radiology, Pharmacy, Laboratory, Operating Room 2–5 years of clinical experience. Bilingual proficiency (English/Spanish) with experience in communicating fluently in English. Strong technical aptitude and skills. Excellent communication and interpersonal abilities. Proven problem-solving and analytical skills. Ability to work independently and collaboratively within a team. Attention to detail and a commitment to meeting deadlines. Ability to adhere to established processes and resolutions. Preferred Skills: Prior experience with Electronic Health Records (EHR) systems. End-user support experience. Education: Bachelor’s degree required. What IAMX Offers: Comprehensive paid training period. Competitive salary. Company-paid holidays. Job Type: Full-time, on-site position. Monday to Friday, 7:00 AM to 4:00 PM. Salary: $24,000.00 - $32,000.00 MXN per month. Work Location: Colonia De Valle, Mexico City. Job Type: Full-time

Creado: Jue, 01 de Ene de 1970