Collection Team Leader

RESPONSIBILITIESTEAM SUPERVISION & LEADERSHIP- Lead, mentor, and coach the team.- Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.- Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.- Ensure that team members follow instructions and comply with company policies and procedures.- Promote a high-performance culture with accountability, inclusion, and collaboration.COLLECTIONS MANAGEMENT- Manage the full collections portfolio for all credit customers.- Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.- Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.- Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.- Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.CUSTOMER & KEY STAKEHOLDERS RELATIONSHIP- Serve as the escalation point for complex or sensitive customer collection issues.- Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.- Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.- Build and maintain cooperative relationships, externally with Customers and internally with key stakeholders, including Sales, Customer Service, and Trade.REPORTING CONTROLS & PROCESS ANALYTICS- Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.- Ensure consistent application of Credit and Collections policies.- Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.- Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.- Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.EDUCATION & EXPERIENCE- Bachelor's degree in Finance, Business Administration, International Trade, Logistics, or a related field.- Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.- 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.- At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.- Fluency in English is required (written and spoken). C1- Experience working with B2B customers in complex account structures, particularly large cargo volume or global clients.- Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.- Familiarity with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.

Creado: Jue, 01 de Ene de 1970