Senior Collection Strategist

Collection Portfolio Manager RESPONSIBILITIES Lead and mentor a team of collection professionals to drive efficient workload distribution and accountability. Organize daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices. Schedule and send account statements on a weekly basis, utilizing available technology and tracking tools. Mitigate collection risks and initiate escalation processes with Commercial and Management teams when necessary. Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams. Collections Strategy & Leadership Manage the full collections portfolio for credit customers, overseeing daily operations and ensuring compliance with company policies and procedures. Promote a high-performance culture within the team, emphasizing accountability, inclusion, and collaboration. Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements. Develop and implement strategies to mitigate collection risks and drive results through the team. Collaborate with Credit Risk and other teams to evaluate customer exposure and ensure process documentation is up to date and audit-ready. Customer & Stakeholder Engagement Build strong relationships with B2B customers in complex account structures, particularly large cargo volume or global clients. Serve as an escalation point for complex or sensitive customer collection issues. Communicate effectively between customers and internal departments to resolve invoice discrepancies or payment concerns. Provide personalized service to customers, ensuring clear and professional communication through approved channels. Maintain cooperative relationships with Sales, Customer Service, Trade, and other key stakeholders. Performance Metrics & Process Optimization Monitor and report on KPIs by preparing and presenting monthly performance reports for management, highlighting trends, risks, and solution strategies. Identify gaps and propose enhancements to existing workflows, leveraging technology where possible. Ensure consistent application of Credit and Collections policies. Partner with cross-functional teams to optimize business processes and drive results. The ideal candidate will have a bachelor's degree in Finance, Business Administration, International Trade, Logistics, or a related field. A postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus. The following qualifications are required: 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry. At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team. Fluency in English is required (written and spoken). C1 level. Experience working with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.

Creado: Jue, 01 de Ene de 1970