Luxury Front Office Team Leader

Job Title: Front Desk Operations Manager About the Role: This senior leadership position oversees the day-to-day activities of the front desk, concierge, guest services, and bell team. The ideal candidate will have a background in luxury or ultra-luxury hospitality, with strong leadership skills, attention to detail, and a genuine passion for creating unforgettable guest moments. Key Responsibilities: Manage all front office operations to ensure seamless guest arrival and departure experiences. Support and motivate a team of front desk agents, concierge, guest services, and bell staff to deliver personalized and anticipatory service. Handle guest feedback and service recovery with discretion and a commitment to exceeding expectations. Monitor room inventory, rates, and reservations to maximize occupancy and revenue. Collaborate with Housekeeping, Reservations, and Food & Beverage teams to ensure smooth communication and operational efficiency. Participate in recruitment, training, and ongoing development of front office team members. Ensure all brand standards, luxury service protocols, and grooming guidelines are consistently met. Prepare and analyze daily reports, maintain accurate operational records, and assist with budgeting. Requirements: A minimum 2 years of experience in a luxury or ultra-luxury hotel front office leadership role. Proven ability to manage, inspire, and develop a team in a high-end hospitality environment. Strong knowledge of front office systems (e.g., Opera PMS) and Microsoft Office Suite. Exceptional communication, interpersonal, and problem-solving skills. Fluent in English; additional languages are an advantage. Impeccable personal presentation and a polished, professional demeanor. Ability to work flexible schedules, including evenings, weekends, and holidays.

Creado: Jue, 01 de Ene de 1970