ORDER MANAGEMENT COORDINATOR

Job ResponsibilitiesWarehouse order process management1.1 Responsible for order management, follow up on the entire order process, ensure the timeliness and accuracy of order processing, and achieve the company's required KPI indicators1.2 Continuously optimize the accounting process, strictly follow the SOP, and ensure the processing of customer order requirements and service quality1.3 Through system process control, do a good job of first-in-first-out control of goods and order ETA integration1.4 Promote the improvement of warehouse operation systems (e-VMI/SAP/iDEAS, etc.), optimize operation efficiency, and improve customer satisfactionDelivery Control2.1 Establish a daily shipment demand and emergency material tracking mechanism, and follow up and coordinate emergency needs throughout the process2.2 Establish an emergency management mechanism to ensure that customers' urgent needs are met and that delivery is managed and controlled in the event of system anomalies or other special circumstances2.3 Establish an abnormal feedback mechanism for accounts and materials, and conduct continuous follow-up and reporting management for customers who fail to respond to EDI861 or sign for confirmationService quality supervision3.1 Establish an on-site operation KPI Review mechanism to ensure that the accounting operation KPI indicators meet the company's requirements3.2 Conduct timely review and analysis of customer complaints, formulate improvement measures and implement them3.3 Regularly formulate return visit plans, which are not limited to on-site visits, telephone return visits, quality meetings, etc., to establish good communication channels and improve service quality and customer satisfactionJob Requirements / QualificationsBachelor degree and aboveBilingual in English and Spanish, Chinese is a plusMore than 3 years of experience in warehousing and logistics industry, with manufacturing background preferredBe proficient in the correlation logic of WMS, SAP and related systems, and propose optimization and improvement plans;Have experience in new warehouse construction or new project system and process planning;Have experience in modern intelligent warehouse operation management;Have meticulous logical thinking, audit management and foolproof risk management capabilities;Have delivery control tracking capabilities, real-time order management and monitoring, and meet customer emergency order delivery;Have diversified communication skills and professional capabilities;Good ability to foresee and solve problems.Location: Juarez or Guadalajara

Creado: Jue, 01 de Ene de 1970