Professional Accounts Manager

Job Overview We are seeking a highly skilled and proactive professional to manage accounts receivable and provide exceptional customer service. Key Responsibilities: Accounts Receivable Management: Monitor daily account activity, including placement on hold, order release, collection note review, and aged balance analysis Communicate with customers regarding past due amounts and effectively resolve delinquent balances Collaborate in identifying uncollectible accounts for write-off and submit them for approval Complete month-end process - reserve review processes / GL account reconciliation Customer Service and Dispute Resolution: Resolve customer disputes concerning billing and order entry errors Research accounts and prepare documentation to support account adjustments to correct billing errors Coordinate the investigation of refunds, pricing issues, debit and credit memos, and other actions as required Payment Processing and Documentation: Ensure accurate and timely posting of payments through collaboration with the cash applicator Submit credit and rebills as necessary Document communication with customers Requirements: Excellent English oral and written communication skills to present information effectively Ability to learn specialized software programs and navigate company databases Working knowledge of Microsoft Office (Word, Outlook, Excel) Strong organizational skills Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers Strong attention to detail, problem-solving skills, and customer service skills Ability to work independently with minimal supervision

Creado: Jue, 01 de Ene de 1970