Product Support Engineer - Cloud Security

Product Support Engineer - Cloud Security Join to apply for the Product Support Engineer - Cloud Security role at Thales . Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Responsibilities Handle level 2-3 support cases, working directly with Thales customers, partners and Sales Engineers. Escalate customer technical product issues to the Thales Engineering department and work with them to achieve a resolution. Analyze Support case trends and customer requirements while working with the Product Teams to help enhance the product. Assess the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Mentor Level 1 Engineers; consult on their cases and assist with escalation issues. Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers. Contribute to the Imperva knowledge base, writing guides, technical how-to articles, etc. This role will need to cover the Sunday to Thursday shift specifically. Minimum Qualifications Minimum 3 years of high-level Technical Support experience with an additional 2 years working with Security or Network related products. Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience. Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls and experience with Relational Databases (MsSQL, Oracle, MySQL, DB2). Prior experience with Linux and other Unix operating systems. Highly motivated with the ability to work independently and in a team environment. Well‑organized with the ability to multi‑task and prioritize with minimal supervision. Excellent problem‑solving skills with a strong sense of customer commitment. Excellent communication (written and verbal) and interpersonal skills. Ability to understand and communicate concepts quickly, succinctly and accurately. Demonstrated aptitude for mastering new software applications. Preferred Qualifications Experience with a cloud‑based solution, preferably in the Application security sector. Experience with implementing and supporting AWS and/or an Azure environment. Strong English communications skills – written and verbal. Knowledge of a scripting language such as Perl, Python, Shell. Experience in Software Development or QA or Network/Security/Database products. Why Join Us? Say HI and learn more about working at Thales. At Thales, we provide careers and not only jobs. With 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad. Great journeys start here, apply now! #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970