Service Engineer - Technical Systems

Take customer care to the next level. Tlalnepantla - Mexico At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! All about your role: Our ambition here at the Electrolux Group is to lead the enhancement of the Consumer Journey. In order to keep a more direct and significant relationship with them, we created the Consumer Direct Interaction sector, with an organized structure that is completely consumer-centered, reuniting under one perspective the main functions that are part of this journey. Within the area, our Consumer Care teams work dynamically to offer the best aftersales services to our consumers, delivering outstanding experiences in order to make them loyal ambassadors to our brands. What you'll do: As a Service Engineer , you will be responsible for delivering technical expertise and operational support to ensure service readiness and excellence. They are a key technical authority responsible for managing service platforms and ensuring robust data governance across all service systems. This role oversees the accuracy and integrity of product and spare parts registration, maintains service materials, and leads the creation and deployment of technical content for new projects. Acting as a systems expert, the Service Engineer ensures that processes and platforms operate seamlessly to support service readiness and operational excellence. In detail, you will: Administer and optimize service platforms, ensuring accurate technical content updates and compliance with governance standards. Maintain service manuals, parts catalogs, and product portfolios, guaranteeing consistency with global documentation standards. Oversee registration of models and spare parts across ERP, CRM, and service platforms, validating data accuracy and enforcing governance protocols. Serve as the subject matter expert for service-related processes, ensuring system integrity and compliance during platform enhancements or integrations. Collaborate with cross-functional teams to ensure service readiness for new product introductions, providing technical input and tracking milestones. Lead creation and upload of service materials and registration processes for new products and parts to guarantee timely availability. As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W). Who you are: You have: Bachelor’s degree in Engineering, Technical Management or a related field. Proven experience working with enterprise systems such as ERP, CRM, and service platforms. Strong understanding of data governance principles and technical documentation standards. Intermediate proficiency in English. Where you'll be: You will be based at the Tlalnepantla office. Located in the metropolitan area of Mexico City, this office plays a key role in Electrolux’s operations in the North of Latin America, supporting commercial, logistics, and service functions. It is home to teams committed to delivering exceptional consumer experiences across the region. In order to create a culture of inclusion and care for everyone's wellbeing, we offer the following benefits: Savings fund at 8%; Life insurance; Health insurance for major health expenses; Extensive learning opportunities and flexible career path. As part of the Electrolux Group, we will continually invest in you and your development. There are no barriers to where your career can take you. #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970