Entry Level / Junior | Remote Customer Success Specialist | Real Estate Ops (Dem

Company Overview OnSightPros provides independent property condition reports for rental homes . When a property manager requests an inspection, the team coordinates with residents, sends a trained technician to the property, and delivers a photo-rich report documenting the home’s condition. These reports are used during move-ins, move-outs, lease renewals, and periodic property checks . Property managers rely on them to document damage, identify maintenance issues, reduce disputes, and keep property owners informed about the condition of their homes. Your Role This role exists to help customers clearly understand how the inspection service works and to ensure their first inspections run smoothly. You’ll lead service demos, help customers plan their first inspection cycle, and guide them through the early steps—from request submission to receiving their first reports. Success in this role means customers quickly understand the process and begin using the service with confidence. You’ll: Run service demos tailored to property managers’ workflows Walk prospects through real inspection reports Help new customers plan their first inspection cycle Lead kickoff calls and guide onboarding steps Explain scheduling, tenant coordination, and turnaround timelines Write clear follow-up notes customers can reference later Turn recurring questions into guides and simple documentation Share customer feedback that helps improve the process You Bring: Experience in a customer-facing role (customer success, onboarding, support, or implementation) Experience explaining workflow-heavy services or products Excellent spoken and written English communication Confidence leading demos or structured walkthroughs A tech-savvy, process-oriented mindset Strong organization and follow-through A patient, supportive approach with customers Bonus Points: Familiarity with property management workflows Experience with field services, inspections, or scheduling operations Experience creating onboarding documentation or FAQs What’s Offered: Fully remote contractor role Open to candidates across the Americas Work aligned with U.S. Central Time business hours PTO included Competitive USD compensation (based on experience) Interview Process Discovery call — background and communication approach Short challenge — record a brief Loom explaining a workflow Team interview — discuss customer scenarios and judgment Final conversation — expectations and next steps #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970