Project Delivery Manager

Please note: This position requires frequent travel. Candidates must be willing and able to travel as needed to support project and operational requirements. The Project Delivery Manager is responsible for designing the structured process framework that enables the successful launch and ongoing operation of new Private Destinations. Serving as the central owner of operational documentation, this role sets the standards, controls, and documentation requirements that Startup teams and Division Heads must follow, with review and approval from the Private Destinations Managers and Senior Director. The role defines the complete catalogue of required operational processes and procedures for each project, including mandatory content, format, and structure, ensuring leaders have clear, consistent expectations for what is needed to operate their departments effectively. The Project Delivery Manager also provides governance by monitoring the timely development, review, and approval of all procedures, and establishing tools to evaluate their effectiveness. This ensures the operating model remains standardized and continuously improving. Success in this position requires strong analytical skills, the ability to organize complex work into clear processes, and effective collaboration across operational areas. The materials produced by this role form the foundation for consistent, high‑quality openings across all new destinations. This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job‑related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Defines the overarching operational process framework that defines how new destinations document, control, and manage their operational procedures with inputs and approvals Private Destinations Leadership. Establishes a complete catalogue of required procedures for all operational departments, ensuring comprehensive coverage of the new operation. Defines mandatory content requirements for all procedures ensuring it is outlined in each document template. Standardizes the structure, formatting, and documentation templates used across all departments with Private Destinations Leadership. Develops the documentation governance model, including version control, approval workflows, naming conventions, archiving, and change management with Private Destinations Leadership. Assigns documentation ownership to Startup Leadership and Division Heads, clearly defines expectations, responsibilities, and deadlines. Reviews draft procedures for completeness, clarity, and compliance with the established framework and formatting requirements. Ensures all documents are formally reviewed, corrected when necessary, and approved by the Private Destinations Manager or Senior Director. Builds and maintains a structured project plan that tracks the creation, review, approval, and handover of all operational procedures. Maintains active tracking dashboards to monitor progress of each document owner and ensure deadlines are met. Facilitates recurring governance meetings with document owners to assess status, resolve issues, and elevate delays when needed. Coordinates cross‑functional reviews to ensure alignment, accuracy, and operational feasibility. Develops tools and methods to measure the performance and effectiveness of each process or procedure once implemented. Establishes readiness criteria and validation checkpoints to confirm operational documentation completeness prior to opening. Collects lessons learned after each opening and update frameworks, templates, and standards accordingly. Identifies opportunities to streamline documentation requirements, improve clarity, and enhance cross‑department consistency with Private Destinations Leadership. Maintains the organized, centralized library of all startup operational documentation. Protects the integrity of the documentation system by ensuring accuracy, currency, and controlled access. Hand over all final documents to Private Destinations Manager for SharePoint uploading with correct naming, versioning, and permissions. QUALIFICATIONS: Bachelor’s degree in Hospitality, Business Management, Operations, Project Management, or related field required. Additional certifications in project management or process design are helpful. Five (5) or more years of experience in Private Destinations operations. Five (5) or more years of experience in process improvement, startup support, or project planning within hospitality, resorts, cruise operations, or similar environments. Strong understanding of ISO 9001, QMS frameworks, American Quality System practices, or similar process control disciplines. Excellent project management skills, including schedule tracking, risk escalation, and cross‑functional coordination. Experience creating templates, procedures, process maps, or operational documentation. Strong communication and stakeholder‑management skills. Familiarity with large scale startup or activation activities preferred. Strong process mapping and analytical skills. Ability to translate complex operational needs into simple and clear documentation. Excellent writing, editing, and instructional design skills. Strong collaboration and relationship management across multiple functions. Proficiency with Microsoft Office, process mapping tools, and documentation platforms Clear communication and ability to lead structured discussions with subject matter experts #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970