Robot pilot - TEMPORARY position

We’re looking for agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed. This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly. Key Responsibilities System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible Escalation: Document and escalate unresolved issues based on established workflows Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation Customer Support: Evaluate and elevate external questions or concerns related to robot behavior or system status You'd be a great fit for this role if you have: Good written and verbal communication skills in English to effectively communicate with team members (B1-B2) Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease. Nice-to-haves: Experience flying drones, RC vehicles or playing Virtual Reality games Benefits: $-2,362.80 weekly -2 days off -40 hours per week -Law Benefits Hiring Details: WE WILL BE HIRING WEEKLY FROM JANUARY 19TH TO MARCH 9TH. ALL TEMPORARY CONTRACTS WILL LAST UNTIL MARCH 15TH Role Information: EN Studio: Keywords Studios Location: Americas, Mexico Area of Work: Player Engagement Service: Engage Employment Type: Temporary Working Pattern: Full Time, On-site #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970