A leading technology platform located in Mexico City is seeking a seasoned professional to enhance customer experience in their Merchant CX team. The role involves designing programs to improve service quality across the delivery journey and managing cross-functional teams to resolve operational inefficiencies. Ideal candidates will have over 5 years of program management experience, be fluent in English and Spanish, and possess strong analytical skills to influence decisions. This position blends operational excellence with a commitment to innovation in a dynamic environment.#J-18808-Ljbffr