Head of Delivery Management

Job ContentWe are a software services company providing delivery services to clients in Europe and the United States. We focus on managed delivery models, bringing additional value by designing and building effective software delivery setups based on Agile principles. Our goal is to help our clients’ IT and Product organizations scale and continuously evolve into mature, high-performing Agile organizations.As a Delivery Manager, you will be part of our technology management team, responsible for designing team compositions, supporting recruitment, and building and developing software engineering teams throughout all stages of their evolution. You will operate in complex delivery environments, typically consisting of several Agile teams that incrementally build software platforms and provide ongoing engineering support to our clients, with a strong focus on delivering measurable business value.We expect a Delivery Manager at Forte to be technically proficient, with a solid understanding of Agile SDLC, Product Management, Solution Architecture, QA, DevOps, and SRE practices. Practical experience using AI tools to enhance performance across all stages of the SDLC — including Product Management, Software Development, and Quality Assurance — is required. You will contribute by leading commercial engagements and participating in internal improvement initiatives, including cross-geo collaboration between delivery units in North and South America and Europe. The role also involves participating in sales activities when required, supporting account management, and contributing to marketing efforts, for example by presenting client business cases.We are looking for someone who has already applied AI within the SDLC and can facilitate and guide the introduction of AI-enabled workflows across software engineering teams in Product Management, Software Development, Quality Assurance, and potentially DevOps.Responsibilities in team management You are expected to build, grow, and transform Forte delivery teams in close collaboration with Engineering Management and client-side business stakeholders. You will maintain transparency and provide clear visibility into team performance, capacity, and deliverables to management both within Forte and on the client side.Act as the primary escalation and accountability point for delivery-related matters Provide line management oversight and support talent development and career growth Partner with Talent Acquisition to define role expectations and support hiring decisions Partner with HR to ensure performance management cycles, feedback processes, and early risk detection Responsibilities in business outcomes delivery Build trusted relationships with client stakeholders and identify opportunities to expand services Ensure predictable, high-quality, value-driven delivery Promote technical excellence, pragmatic architecture, and quality-first engineering practices Implement AI-driven practices such as automated code reviews, test generation, documentation enhancement, and productivity optimization Ensure delivery processes align with agreed frameworks and continuous improvement principles Support execution of product and technical roadmaps Proactively suggest technology-driven improvements that increase efficiency and enhance user experience Proven experience leading delivery of commercial software products in Agile environments Strong technical background in software engineering; Experience in people management and talent development Fluent written and spoken EnglishPersonal qualities Excellent communication and stakeholder management skills

Creado: Jue, 01 de Ene de 1970