Front Desk Supervisor

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.Buscamos un Front Desk Supervisor, con experiência y habilidades de liderazgo sólidas** parair a trabajar a USA con visado TN**(nosotros te guiamos en el proceso del visado).**Location**: Maddison, WI**Salary/Wage**:23-28 USD Hourly**Position Overview**the Front Desk Supervisor leads a shift of agents to ensure efficient and smooth operations, producing excellent customer satisfaction. The Front Desk Supervisor will perform or delegate essential tasks for check in and check out, providing customers with their first and last impressions of the lodge.**Responsibilities**- Assists in training and developing of Front Desk staff for potential career advancement- Oversees daily front desk operations and manages daily room inventory- Welcomes guests by greeting, answering questions, responding to requests- Registers guests by obtaining or confirming room requirements, verifying preregistration, assigning room, obtaining information and signatures, issuing guest room keys- Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times- Establishes credit by verifying credit cards or obtaining cash- Directs guests to room by showing location on hotel map- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.- Provides concierge duties to guests by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel- Maintains records by entering room and guest account data- Collects revenue by entering services and charges, computing bills, obtaining payment- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements- Attends room or group meetings in the place of Front Office Manager when needed- Secures guest's valuables by processing lost and found to the housekeeping department- Reports and investigates staff or guest behavior as necessary- Conducts pack member performance appraisals in a timely fashion- Is accessible for agents at the front desk**Required Qualifications & Skills**- Minimum of 1 year prior Front Desk experience- Demonstrated ability to effectively resolve conflict- Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed- Successful completions of a criminal background check and drug screen**Desired Qualifications & Traits**- Bachelor’s degree in related field- Previous experience in large family resort- Excellent customer service skills- Enthusiastic and energetic**Housing type

Creado: Jue, 01 de Ene de 1970