End User Services Eus / Euc Manager

**Job Title: End User Services EUS / EUC Manager****Location**: Mexico City**Salary Range**: $55,500 - $78,500 MXN gross monthly**Work Modality**: Hybrid (with telework allowance)**Compensation & Benefits**:- **Base Salary**: $55,500 - $78,500 MXN/month (gross)- **Vacation Days**: 12 days the first year, increasing by 2 days annually for the next 4 years- **Vacation Bonus**: 30% of base salary- **Year-End Bonus (Aguinaldo)**: Equivalent to 18 days of salary- **Profit Sharing (PTU)**:- **Punctuality and Attendance Bonuses**: Each up to 10% of gross salary- **Food Vouchers**: $1,089.78 MXN/month (approx.)- **Restaurant Tickets**: $1,500.00 MXN/month- **Telework Allowance**: $50.00 MXN/month (approx.)- **Life Insurance**:- **Opportunities for growth and learning in a global environment****Position Overview**:**Key Responsibilities**:- Lead the operation and performance of end-user services including Service Desk, VIP Support, Mobile, Asset Management, Print Services, Multimedia, and Virtualization.- Manage vendor relationships, service contracts, and performance metrics (SLA/KPI).- Develop and maintain the IT asset lifecycle, ensuring compliance with internal controls and security policies.- Act as the local liaison to global and regional IT teams; represent local needs and ensure adherence to global standards.- Drive digital workplace innovation, automation, and employee experience improvements.- Oversee service continuity, problem resolution, escalations, and proactive communication for any major incidents or service changes.- Maintain and publish service catalogs and knowledge bases; ensure complete documentation and audit readiness.- Provide strategic guidance to senior management, aligning IT services to business goals and driving technology optimization.- Own budgeting, expense management, performance planning, and regulatory compliance activities for the EUS function.- Lead, coach, and develop a multidisciplinary team including coordinators and project managers.**Qualifications**:- Bachelor's degree in Computer Science, Information Systems, or related field.- Minimum 5 years of experience in IT service management or a similar leadership role.- Strong knowledge of ITIL, DevOps, and Agile (SAFe/SCRUM) methodologies. PMP certification is a plus.- Proficient in ServiceNow (BAU operations, reporting, dashboards).- Experience managing offshore teams, vendors, and complex IT environments.- Strong communication, problem-solving, leadership, and negotiation skills.- Fluent in English (written and spoken).- Previous experience in highly regulated industries (insurance, financial services) is desirable.**Leadership Competencies**:- Drives Results- Thinks Strategically- Motivates People- Focuses on Customers- Creates Partnerships- Grows TalentTipo de puesto: Tiempo completoSueldo: $55,000.00 - $78,000.00 al mesBeneficios:- Aumentos salariales- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restaurantePago complementario:- Bono de asistencia- Bono de productividad- Bono de puntualidadTipo de jornada:- Turno de 8 horasLugar de trabajo: remoto híbrido en 06500, Cuauhtémoc, CDMX

Creado: Jue, 01 de Ene de 1970