Global Supply Chain Planning Systems Specialist

Global Supply Chain Planning Systems Specialist We are seeking a highly skilled and experienced Global Supply Chain Planning Systems Specialist to join our team. As a key member of our organization, you will be responsible for supporting and evolving supply chain planning systems, particularly Anaplan, while working closely with stakeholders across Japan, the US, and Europe. Your primary focus will be on driving ticket resolution, process documentation, and functional analysis, serving as the liaison between business users and technical teams. This is an exciting opportunity to shape the operational backbone of a global supply chain platform from the ground up, establish best practices, and contribute to a scalable knowledge base that supports future team growth. Key Responsibilities: Serve as the primary functional point of contact for SCM Planning System support issues via ServiceNow (ticket triaging, resolution tracking, root cause identification). Provide Level 2 and Level 3 support for planning system incidents, focusing on business process alignment and functional troubleshooting. Lead documentation efforts for Anaplan usage, business workflows, and functional system behaviors across the Supply Chain team. Collaborate with stakeholders in Japan, the US, Canada, and Europe to understand business questions, system logic, and functional dependencies. Proactively investigate both data issues and business process logic questions, synthesizing insights for scalable resolutions. Maintain close communication with internal technical teams and product owners to ensure issues are resolved efficiently. Participate in frequent remote knowledge transfer sessions across time zones and contribute to the creation of internal FAQs and knowledge bases. Act as a functional leader in the early stages of team formation, with potential to mentor incoming team members and set up best practices for operations. Required Skills and Qualifications: ServiceNow – for ticket handling and communication. Anaplan – for supply chain planning and functional documentation (experience is preferred but not mandatory). Excel – for documentation, tracking, and basic calculations. SQL – for basic data validation and queries across platforms like BigQuery. Benefits: 100% payroll scheme Major medical & life insurance 30 days Christmas bonus 13% savings fund Food & restaurant vouchers A collaborative, inclusive work environment About Us: We offer a dynamic and supportive work environment where you can grow professionally and personally. If you are passionate about innovation and problem-solving, we encourage you to apply and join our team.

Creado: Jue, 01 de Ene de 1970