Senior Business Analyst
EPAM Systems - el salto
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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are seeking an experienced Senior Business Analyst with a strong background in Salesforce to join our team.The role involves supporting a transformative initiative to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This innovative solution aims to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.Responsibilities Gather and analyze business requirements, creating detailed backlogs for various use cases Design Salesforce-based digital assistant solutions to drive business objectives and improve user engagement Recommend enhancements to Salesforce systems to improve performance, usability, and functionality Collaborate closely with stakeholders to align technical solutions with business goals Facilitate workshops and discussions to define and refine processes for Salesforce integration Document workflows, use cases, and requirements to ensure clear communication across teams Provide expertise in business analysis to support project planning and successful execution Validate and test Salesforce solutions to ensure compliance with regulatory and business requirements Deliver insights and recommendations to optimize Salesforce-driven systems RequirementsA minimum of 3 years of experience as a Business Analyst, with a focus on Salesforce solutions Extensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot capabilities Hands-on experience with AI-powered digital assistant tools such as AgentForce, NLP bots, or chatbot integrations Familiarity with compliance standards like HIPAA and GDPR Expertise in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow Strong stakeholder management skills and experience preparing business analysis documentation Ability to plan and manage business analysis activities and organize related information effectively Experience in estimating effort for business analysis tasks and deliverables Strong analytical skills to identify business challenges and propose actionable solutions Excellent written and verbal English communication skills at a B2 level or higher Nice to haveKnowledge of the pharmaceutical industry and its specific processes We offerInternational projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Research, and Business Development Industries Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at EPAM Systems by 2x Get notified about new Senior Business Analyst jobs in Mexico . Senior Business Analyst - Insurance (Fully Remote) Senior Business Analyst - Insurance (Fully Remote) Business Analyst - Payments/Cards industry Billing Operations Analyst (Business Analyst) D365 Business Central Senior Functional Consultant (Full-Time Remote) IT GxP Business Analyst & Project Manager Part Time AI Data Services - Project Manager Digital Insurance Project Manager - Spanish Speaker (Fully Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Creado: Jue, 01 de Ene de 1970