Customer Success Supervisor

Your Job As the Customer Success Supervisor, you will lead and provide direction to a dedicated team of customer service professionals supporting customers across the Americas Region. In this role, you will drive team performance and efficiency while ensuring alignment with both sales and operational objectives. We are looking for a proactive and strategic leader passionate about enhancing customer experiences, fostering team development, and implementing innovative practices to improve operational effectiveness. If you thrive in a fast-paced environment and are committed to continuous improvement, this is your opportunity to help us achieve excellence in customer service. Our Team Our customer service division is central to our operations, directly interfacing with customers to ensure their needs are met with professionalism and efficiency. Composed of skilled and passionate individuals, the team is dedicated to fostering positive customer experiences and driving satisfaction. The Customer Success Supervisor plays a critical role in delivering the highest level of customer service to Molex customers. What You Will Do Lead and manage a team of customer success professionals by setting clear goals and expectations to ensure alignment with company objectives and outstanding customer support standards. Oversee daily operations of the assigned customer service team, prioritizing tasks and balancing workloads to maximize efficiency and effectiveness. Foster continuous learning and improvement by equipping the team with up-to-date knowledge and skills. Conduct regular team meetings and one-on-one sessions to provide feedback, support professional growth, and promote open communication and collaboration. Serve as the primary escalation point for complex customer issues, delivering strategic solutions and facilitating cross-department collaboration to enhance satisfaction. Analyze and report on key performance metrics to identify trends and drive process improvements that boost service delivery and operational performance. Collaborate across departments and global teams to share best practices, streamline processes, and implement initiatives that promote consistency and efficiency. Participate in recruiting and onboarding new team members, fostering a supportive and inclusive environment that values diversity and teamwork. Support the adoption and use of customer relationship management tools like Salesforce to improve tracking, reporting, and overall customer interaction quality. Contribute to developing long-term strategies for customer service excellence aligned with departmental and business goals. Perform other related duties as assigned by management. Who You Are (Basic Qualifications) Minimum 3 years of customer service or supply chain experience in the manufacturing industry. Strong leadership and team management skills with a proven ability to motivate and develop team members. Demonstrated problem-solving and critical-thinking capabilities focused on delivering innovative and effective solutions. Ability to analyze data and metrics to drive performance improvements and support strategic decisions. Proficient in SAP. Advanced conversational English level What Will Put You Ahead Bachelor’s degree or higher. Over 5 years of experience in a customer service role within a fast-paced, global organization. Proven track record of sustainable process improvements. Who We AreAt Molex, a Koch Company, we believe in the transformative power of connections. With a global presence in over 40 countries, Molex is a leader in automotive innovation, enabling next-generation technologies that improve lives and create value for our customers. Our employees are empowered to challenge the status quo and drive meaningful change, shaping the future of connected mobility. Together, we’re bridging borders, enabling cutting-edge solutions, and creating connections for life. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided, considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. #LI-JR3

Creado: Jue, 01 de Ene de 1970