Remote Customer Success Manager

5 days ago Be among the first 25 applicants Direct message the job poster from HireLATAM Head of Recruitment @HireLATAM | Skilled, Passionate, Committed | I'll Help You Get a Remote Job HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Customer Success Manager (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary :$2,500 - 3,000 USD/month depending on experience paid via Deel Schedule: Monday - Friday, 7:00am to 4:00pm Pacific Time Job Overview: Our client is a fast-growing SaaS company transforming small to medium size businesses. Their platform helps users streamline their operations, improve cash flow, and reduce stress. They're looking for a Customer Success Manager who’s proactive, organized, and passionate about helping customers succeed and grow. As a Customer Success Manager, you’ll be the face of the company for your portfolio of accounts—responsible for driving onboarding, adoption, satisfaction, and expansion. Responsibilities: Onboarding & Implementation Lead new user onboarding and success plan creation Ensure all customers are fully set up within 14 days (have 3 zoom training meetings) Customer Relationship Management Build and maintain strong relationships as the main point of contact Conduct proactive outreach and regular check-ins (Phone calls & Emails) Training & Adoption Deliver product training and guide adoption of key features Track usage data to spot risks or blockers Retention & Support Manage escalations and coordinate fast issue resolution Partner with support to ensure top-tier customer experience Growth & Advocacy Identify upsell/cross-sell opportunities Collect reviews and collaborate on case studies Submit product feedback that shapes the roadmap Share insights, best practices, and customer stories with the team Qualifications, Skills and Key Competencies: 5+ years of Customer Success or Account Management experience (SaaS preferred) Strong communication and relationship-building skills Proactive mindset with a bias for action Experience working cross-functionally with sales, support, and product Tech-savvy and comfortable using CRM and CS platforms (HubSpot, etc.) Strong organizational skills and ability to manage multiple accounts Soft Skills Ownership : You take responsibility and follow through until the job is done right. Positive Energy : You bring enthusiasm that motivates others and keeps momentum going. High Standards : You aim for excellence and always deliver your best work. Growth Mindset : You’re open to feedback, learn from challenges, and keep improving. Team Player : You work well with others, communicate clearly, and build trust. Integrity : You’re honest, reliable, and do the right thing—even when it’s hard. Creative Thinking: You find smart solutions and see opportunities in every challenge. What Success Looks Like for this Role 100% of new users onboarded within 14 days 90%+ CSAT score across all accounts 99.8% monthly retention rate with 9.2%+ monthly Net Revenue Retention (NRR) 90%+ adoption of key platform features 5+ reviews and 1 case study sourced monthly Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service Industries Staffing and Recruiting Referrals increase your chances of interviewing at HireLATAM by 2x Get notified about new Customer Success Manager jobs in Latin America . Mexico City Metropolitan Area $2,700.00-$4,000.00 1 day ago Remote Customer Success Manager (SaaS experience) Bogota, D.C., Capital District, Colombia 8 hours ago Mexico City Metropolitan Area $2,700.00-$4,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970