Senior Technical Consultant

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value. The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements into effective ServiceNow solutions. The consultant is responsible for designing, configuring, developing, and implementing platform capabilities, while leading the successful delivery of the solution. From a functional (BMC) perspective, the consultant focuses on designing and configuring platform capabilities aligned with business processes and ITIL best practices. From a technical (development) perspective, the consultant is responsible for developing, integrating, and implementing solutions within the BMC ecosystem. Key Responsibilities Primary focus areas: ServiceNow ITSM, BMC Leading and facilitating functional design workshops, including the creation of design specifications based on out-of-the-box BMC capabilities and customer requirements Partnering with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions Leading technical delivery, including solution design, configuration, development, testing, and implementation Demonstrated leadership capability in directing small technical or cross-functional teams within complex solution environments. Collaborating with Pre-Sales and Technical Architecture teams to support client presentations, workshops, and technical discussions Your Expertise Education: Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline Experience: 5+ years of hands‑on experience in the design, development, and deployment of solutions on the ServiceNow platform, with strong expertise in platform capabilities, scripting, and integrations. Equivalent experience with other enterprise ITSM platforms will also be considered. Minimum Required Skills Experience in delivering creative solutions to business challenges, with a strong understanding of IT Service Management (ITIL) processes, metrics, and key performance indicators (KPIs) Strong knowledge of technical components and enterprise technologies such as LDAP, VPN, SSL, and related infrastructure concepts Proven leadership experience in guiding small teams and contributing to project delivery Ability to produce clear and structured documentation at multiple levels, including technical and customer‑facing materials Preferred Skills ServiceNow knowledge in 3 or more of the following product lines CSM (Customer Service Management) EA (Enterprise Architecture – formerly APM) FSM (Field Service Management) GRC (Risk and Compliance) TPRM (Third‑Party Risk Management) BCM (Business Continuity Management) ESG (Environmental, Social, and Governance Management) HRSD (HR Service Delivery) ITOM (IT Operations Management) ITSM (IT Service Management) LCO (Legal and Contract Operations) SO (Security Operations) SP (Service Provider) SPO (Sourcing and Procurement Operations) APO (Accounts Payable Operations) FCM (Finance Case Management) WHS (Workplace and Health & Safety) AI (Now Assist, AI Agent, and Agentic Workflow) AI Control Tower Certifications ITIL v2 or V3 Foundations CSA ITSM At least one of the following ITOM (Discovery Implementation Specialist and CMDB) Any other, will be a plus (HRSD, CAD, VR, IRM GRC, FCM etc.) #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970