DiDi Shop Regional Ops Manager

Join to apply for the DiDi Shop Regional Ops Manager role at DiDi DiDi Global Inc. is the world’s leading mobility technology platform, offering app‑based services such as ride hailing, taxi hailing, chauffeur, hitch and other shared mobility services across markets including Asia‑Pacific, Latin America and Africa. About The Team/role Lead Merchant Operations across SSL (Mexico, Colombia, and Costa Rica), blending Sales Operations excellence with Performance strategy to boost Completion Rate, drive merchant growth, and unlock operational efficiency within DiDi Shop. In this role, you’ll be Driving Completion Rate improvements and unlocking operational efficiencies across SSL markets. Analyzing performance trends to detect bottlenecks and creating action plans for merchant success. Leading and optimizing New Merchant Acquisition strategy and pipeline across all countries in SSL. Developing scalable operating models for merchant onboarding, readiness, and ongoing support. Partnering with cross‑functional teams (Product, Ops, Commercial, Strategy) to co‑create solutions that impact store performance. Building dashboards and reporting tools to track progress on performance initiatives and merchant KPIs. Executing projects focused on merchant operations optimization and driving measurable impact at the regional level. Acting as the key expert and point of contact for Merchant Ops and Performance topics in SSL. We’re eager to be in touch because you have 3–5 years of experience in Sales Operations, Merchant Operations, Business Analytics, or Merchant Acquisition (experience in e‑commerce or on‑demand delivery preferred). Strong SQL and Excel proficiency. English fluency (mandatory). Strong problem‑solving and analytical skills with high attention to detail. Excellent communication and stakeholder management abilities. Comfortable working independently in fast‑paced, dynamic environments. You’ll love working at DiDi because We create user value, are data‑driven, foster win‑win collaboration, uphold integrity, pursue growth, and celebrate diversity and inclusion. DiDi is an Equal Opportunity Employer. Employment and advancement decisions are made based on position needs and candidate qualifications, without discrimination. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Software Development Mexico City Metropolitan Area #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970