Help Desk Representative

**Job Title:** Customer Support Specialist The opportunity is OnSite (Puerta de Hierro, Zapopan, Jalisco) where our team will be open from 6am-9pm CST USA and follow related schedules. Responsibilities: Provide exceptional customer service to customers via inbound Call Center Operations. Receive and respond to inbound phone calls for customer assistance. Respond to outbound phone call requests. Document all calls in ticketing and tracking systems. Answer customer inquiries and provide data to customers within a required time frame. Act as liaison between claims department and providers. Research customer claims in primary payor systems. Ensure the highest level of customer service on every call. Requirements: Ability to communicate effectively with customers. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Basic computer skills. High school diploma or equivalent required; associate's degree preferred. Benefits: Competitive salary and benefits package. Opportunities for growth and advancement. Professional development opportunities.

Creado: Jue, 01 de Ene de 1970