Service Desk Specialist

**Summary****We offer**- Monthly gross salary of $22,000 MXN- Salary increase to $24,000 MXN after 6 months- Performance bonus- 2 days off- Legal benefits**Responsibilities**- Responds to tickets escalated from Tier I- Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner- Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix- Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)- Collaborate with vendors to resolve issues as necessary**Qualifications**- 2+ years of experience in an IT Help Desk role- Experience in Office 365 and Active Directory Services- Working knowledge of Windows 7 and 10 and Microsoft Office suite- Basic understanding of Networking- Remote access technologies (VPN terminal services, published apps etc.)- Preferred experience working with ServiceNow, Salesforce, and VMware- Ability to assist others with complex issues in a professional manner- Ability to manage and prioritize incidents, requests, and tasks- Strong problem analysis and problem-solving skills- Excellent written and verbal communication skills- Resourceful, well organized, highly dependable, efficient and detail orientedTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $22,000.00 - $24,000.00 al mesBeneficios:- Programa de referidosPago complementario:- Bono de productividadTipo de jornada:- Turno de 10 horasPregunta(s) de postulación:- Are you willing to work on-site? We don't offer work from home initially.Experiência:- ServiceNow: 2 años (Deseable)- Directorio activo: 2 años (Deseable)- Microsoft Office: 2 años (Deseable)Idioma:- Inglés (Deseable)

Creado: Jue, 01 de Ene de 1970