O2C Team Lead

Role:O2C Team Lead Location: Guadalajara(On-Site) Job Responsibilities Basic understanding of Billing and invoicing Conversant of various online tools and systems Responsible for assisting with day to day calls/queries relating to billing processes Day-to-day reporting of activities and progress reports to senior. Resolve inquiries/queries related to Billing, Adhere to the policy guidelines for billing. Responsible for follow up with field location team for necessary supporting documents required for billing managing and recovering outstanding payments from customers contacting debtors, negotiating payment plans, resolving disputes, and ensuring compliance with company policies and legal requirements Investigating and addressing customer concerns related to billing, payments, or account discrepancies Ensuring all collection activities adhere to relevant laws, regulations, and company policies Downloading of Bank statements for all accounts Providing bank statements, remittances and correspondences received to the collectors on the same day Performing the regular standard tasks of Customer Invoicing Processing function Ensure that cash is applied only based on the defined process without exceptions Collate all remittances for the Cash/Wire/Cheque payments received and apply to the correct invoice using Remittance Advice from customers or related collectors Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Providing details of un-applied and unidentified cash to all collectors on a daily basis and follow up proactively to get details of applications

Creado: Jue, 01 de Ene de 1970