R2R Tower Leader

Role: R2R Tower Leader Location: Guadalajara, Jalisco, Mexico Responsibility: Primary Duties: Manage end to end delivery of all Record to Report processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Ensure all relevant controls are in place Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance Co-ordinate with various other functions such as technology, Quality etc Secondary Duties: Cultivate and maintain relations with all levels within BPO Operations to develop and drive Quality business operations Develop strategic relations with customer and identify future opportunities Work towards team building and achieving high productivity and accountability Essential: Strong analytical and communication skills and the ability to influence at all levels High energy, self-motivation with a high degree of accountability Proficiency in Oral and written communications skills in English Desired: Should be a high achiever, with continual career development including hands-on rigorous process improvement experience

Creado: Jue, 01 de Ene de 1970