Lead Technical Support Manager

Job Title: Service Desk Shift Lead-bilingueAbout the Role: HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Key Responsibilities: Manage a team of service desk support professionals. Oversee the day-to-day operations of the service desk. Ensure high levels of customer satisfaction through timely and effective resolution of customer requests. Requirements: 5-8 years of experience in managing service desk operations. A team size of at least 30 people. Sound experience in managing customer requirements on-site. Excellent customer handling skills. Ability to work under pressure and meet deadlines. Benefits: Life insurance. Major medical expenses insurance (extends to spouse and 2 children under 25 years of age). Savings fund of 10% up to MXN $4,300 monthly. Food vouchers of 13% up to MXN $3,300 monthly. 30 days bonus. 12 days of vacation in the first year, increasing by 2 as dictated by law.

Creado: Jue, 01 de Ene de 1970