R&D Operation Content Manager

We help our clients enhance their talent attraction capacities, especially in technological profiles. We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists. We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.About Us We are the talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants, we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance. Life at Our Company We walk our talk, and passion fuels what we do. We are technology nerds and people people, who are energized by innovation and collaboration --- winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe. Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other. But most of all, we care deeply --- about our customers, and about each other. Job Responsibilities & RequirementsPartner with product managers to identify and prioritize systemfeatures and functionalities that enhance operational efficiency.Work closely with the TM Solutions team to provide timelyeffort estimates for custom and bespoke assessment builds.Act as a liaison between product managers, R&D scientists,and assessment builders to align priorities and ensure seamless execution.Bachelor’s degree in Business, Computer Science, Engineering, or a related field. A Master’s degree may be preferred.Proven experience in a similar role, such as product management, project management, or business analysis.Experience working with cross-functional teams, including product managers, R&D teams, and technical teams.Familiarity with assessment tools, systems, or related technologies is a plus.Project & Process ManagementDesign, implement, and maintain tracking systems andstakeholder meetings to manage project requests effectively and ensuretimely task completion.Lead weekly standups and retrospective meetings to communicatepriorities, manage tasks, and drive continuous process improvement.Identify gaps and risks throughout project cycles,collaborating with leadership to ensure the successful delivery of contentmigration initiatives and client projects.Operational Excellence & Quality AssuranceConduct user acceptance testing (UAT) for new features andfunctionalities as required.Establish, document, and reinforce standard operatingprocedures (SOPs) and best practices.Maintain and update SOPs and documentation in response to newfeatures, functionalities, and evolving processes.Facilitate, triage, and troubleshooting assessment errors toensure a seamless user experience.Team Development & LeadershipSet annual goals and uphold performance standards for teammembers.Provide coaching, support, and ongoing training to ensureknowledge transfer and team engagement.Serve as a key resource for R&D scientists, helping themupskill in using the modular assessment engine effectively.Lead and encourage team participation in company-wide initiatives.Innovation & Continuous ImprovementParticipate in the discovery and ideation of new item types,contributing to the prototype development process as needed.Co-lead projects with R&D scientists, acting as a bridgebetween product managers and scientific teams.Proactively identify opportunities to enhanceassessment-building processes and drive innovation.Advocate for platform improvements, gathering insights fromusers and cross-team collaboration to inform technology and/or assessmentenhancements.Lead change management efforts when rolling out new processes,features, or workflows to ensure smooth adoption.Cross-Functional Communication & Technical FluencyAct as a cross-functional translator, ensuring technicalconcepts are communicated effectively across R&D, Product, CX,Solutions, and Consulting.Develop deep expertise in assessment technology platforms,staying current with evolving system capabilities, terminology, andworkflows.Proactively identify roadblocks in assessment implementationand recommend scalable, efficient solutions.Special Knowledge & Expertise AreasDeep understanding of modular assessment design ---both conceptually and at a tactical user level.Strong grasp of system capabilities and gaps,identifying where improvements can enhance theassessment-building experience.Solution-oriented mindset ---balancingpractical short-term fixes with long-term strategic planning.Fluency in cross-functional language , understanding how different teams (R&D, Product, CX, Solutions,Consulting) refer to the same functionality in different ways.Strong technical and assessment acumen,with the ability to navigate assessment technologyplatforms, troubleshoot issues, and identify areas for improvement.Critical thinking and problem-solving , balancing immediate operational needs with long-termstrategic improvements.Ability to direct one's and others' work independently incomplex environments , synthesizing informationacross multiple platforms and multiple teams with minimal guidance.Influencing and stakeholder management,effectively advocating for enhancements and ensuringalignment across teams.

Creado: Jue, 01 de Ene de 1970