Operations Event Manager - Stadium Experience

Lead Operations Specialist - Event HospitalityWe are seeking an exceptional operations professional to support the delivery of our hospitality program at the FIFA World Cup. As a Lead Operations Specialist, you will play a pivotal role in ensuring the smooth execution of operational plans, maintaining stakeholder alignment, and upholding the highest standards of service.Job Description:- Support the Venue Manager and Deputy Venue Manager in overseeing event-time hospitality operations across lounges, suites, and external hospitality villages. - Serve as a primary point of contact for hospitality staff, vendors, and stakeholders requiring prompt support or direction. - Assist with hospitality space setup and readiness checks, guaranteeing all areas meet FIFA and On Location standards. - Welcoming and guiding hospitality guests, staff, and partners, providing wayfinding assistance and resolving minor issues before they escalate. - Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points. - Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards. - Promptly escalate operational challenges (guest service, access, logistics) to ensure seamless resolution. - Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted. - Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture.Required Skills & Qualifications:- A minimum of 5 years' experience in event operations, venue coordination, or hospitality roles, preferably in sports or large-scale events. - Familiarity with stadium or live-event environments and a comprehensive understanding of guest service operations. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Proficiency with project management tools (e.g., Excel, Smartsheet) and reporting systems. - Effective communication and collaboration with diverse teams and stakeholders. - Detail-oriented with a proactive, problem-solving mindset. - Flexibility to work evenings, weekends, and extended hours during event build and delivery. - The ability to lift and/or move up to 20 lbs. with or without reasonable accommodation. - Conversational English as a minimum. - Legally able to work with no assistance in sponsorship in venue location. - Ability to pass Accreditation process.Benefits:- Competitive weekly rate of $38,000 MXN/Weekly based on 40 hours per week.Others:

Creado: Jue, 01 de Ene de 1970