Helpdesk Specialist

We are currently seeking a Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Specialist - Full Time - to join our team in Mexico**Location: Fully remote.****Requirements**:- Availability to work 45 hours per week- Interest in working at any shift (rotational shifts, morning, afternoon and night)**- Advanced English (B2 as minimum)**- **Advanced German (C2 as minimum, preferred native)**:- Looking to work in IT Environment- 6 months of experience in Customer Service**We Offer**:- Competitive salary- Grocery Tickets - 12% of base salary- Saving Founds - 13% of base salary- 30 days of christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance (You and your family)- Discounts with selected Optics- Opportunity to grow in the company**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresLI-LATAM**_NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law._****Job Segment**:Help Desk, Information Technology, Technical Support, Consulting, Technology

Creado: Jue, 01 de Ene de 1970