Bilingual Technical Support - Guadalajara

Around here, technology is second nature. Big ideas and new innovations aren’t just part of our history, we bring them to life every day in ways that keep millions connected to their favorite apps, entertainment, news, friends and family, and welldaily life. That’s where you come in, making sure our customers can tackle everything from video calls to high-speed gaming, and find out who’s moving to the next round in their favorite reality show. All with a seamless experience.We’re only scratching the surface when we’re talking troubleshooting uploads of your favorite pet pics or getting step-by-step recipes for dinner. You’ll find yourself working with our technology teams and engineers to improve the experience for everyone. Think updating knowledge bases for global support teams, flagging technical issues, and using AT&T support apps to help customers get the best experience from their high-speed internet.**Who makes a great fit for the role? There are a few must-haves**:- Advanced English Fluency to engage with U.S. customers and read, write, and understand technical documentation.- Proven experience of at least 1 year in Tech Support or Help Desk roles.- Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.- Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).- Basic understanding of home internet and networking is highly beneficial - general setup, troubleshooting, and terminology such as WiFi and LAN.- Qualified applicants will have a mix of experience or education in technical or help desk support, computer sciences, customer services or other relevant knowledge.- Monthly Base Salary: MXN $33,000- Monthly Grocery voucher MXN $2,918- Monthly Restaurant voucher MXN $1,912- Medical and Life Insurance- Saving Fund- 50% discount on five lines of AT&T Wireless service.- Vacation days, plus three personal days, life insurance, onsite medical and more.- Paid starting from your first day of training, including benefits.Our center operates from 8:00 am to 8 pm CST Monday to Sunday, (considering Daylight Saving Time) requiring flexibility in scheduling. In order to be considered for remote work accommodations you must have a suitable space to work and reliable and high-speed internet connection (at least 40mbps wired connection).Since Day 1 you will have a hybrid week, where you will be required to be trained/work at the office and your home.5 working days + 2 resting days. Days off assigned based on business needs and performance**When will training take place?**If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile**Is this a Work from Home Job?****What should my availability be?**This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Creado: Jue, 01 de Ene de 1970