**Required Skills * Strong understanding of L1/L2 support processes. * Experience in production issue triage (preferred). * Familiarity with **incident management tools: Client, Jira, Confluence. * Hands-on experience with monitoring and observability tools: * Client (alerts, dashboards) * Grafana * OpenTelemetry/AppDynamics * Basic knowledge of Kubernetes and application lifecycle tasks. **Nice to Have Skills * Proactive mindset with strong attention to detail. * Excellent communication and coordination skills. * Ability to work in a fast-paced, cross-functional environment. * Prior experience in on-call support and release management. * Prior Experience in L1 L2 Support is required.