Technical Program Manager (TPM)

Triage Technical Program Manager (TPM) Guadalajara, MX (Hybrid) – To start will be remote but in 3-6 weeks will be Hybrid Contract Guadalajara, MX (Hybrid) – To start will be remote but in 3-6 weeks will be Hybrid Triage & Prioritization: Manage the intake, categorization, and prioritization of issues (bugs, hallucinations, feature gaps) raised by internal QA, partner teams, or pilot users. Issue Analysis: Collaborate with engineers, data scientists, and PMs to reproduce, root-cause, and document technical issues or model deficiencies in code generation. Cross-Functional Coordination: Drive alignment and communication across product, ML, and engineering teams to ensure timely responses and mitigation plans. Workflow Optimization: Develop triage workflows, dashboards, and reports that improve transparency, reduce response time, and surface trends in model performance or developer friction. Quality & Coverage Oversight: Partner with QA, LLM evaluation, and telemetry teams to identify coverage gaps and automate issue identification and regression tracking. Stakeholder Communication: Proactively communicate triage summaries, high-priority blockers, and resolution timelines to leadership and stakeholders. Model Feedback Loop: Ensure triaged items are fed into model improvement loops (e.g., prompt refinement, retraining, fine-tuning datasets). - 5–8 years of experience as a TPM, technical lead, or program manager in software engineering, ML, or AI-driven product environments. - Experience in triage management, issue tracking tools (e.g., JIRA, GitHub Issues), and bug lifecycle workflows. - Strong understanding of Gen AI technologies, LLMs, prompt engineering, and developer tools (e.g., IDEs, Git, CI/CD). - Proven success managing cross-functional programs in a fast-paced, ambiguous environment. - Excellent communication and stakeholder management skills. Thanks, and Regards Snehil Mishra snehil@ /in/snehil-mishra-1104b2154 Desk-6093602673Extension-125 Ampstek – Global IT Partner Registered Offices: North America and LATM: USA|Canada|Costa Rica|Mexico Europe:UK|Germany|France|Sweden|Denmark|Austria|Belgium|Netherlands|Romania|Poland|Czeh Republic|Bulgaria|Hungary|Ireland|Norway|Croatia|Slovakia|Portugal|Spain|Italy|Switzerland|Malta| Portugal APAC:Australia|NZ|Singapore|Malaysia|South Korea|Hong Kong|Taiwan|Phillipines|Vietnam|Srilanka|India MEA :South Africa|UAE|Turkey|Egypt

Creado: Jue, 01 de Ene de 1970