Customer Success Manager

About the job GlobalLogic family Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation! We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options. Qualifications 5+ years of experience as a technical subject matter expert in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.). Strong background in Privileged Access Management or Privileged Access Security technologies. Demonstrated ability to communicate complex technical concepts to both technical and executive-level audiences. Strong organizational, multitasking, and time-management skills. Proven ability to navigate and resolve challenging customer situations. Experience teaching, coaching, or consulting on technical solutions. Technical skills including, but not limited to or Proficiency in SQL and relational databases. Experience with Microsoft Windows and Linux OS. Advanced English skills Responsabilities: Advise customers on Customer's PAS solutions, including architecture, configuration, best practices, and integration points. Provide deep technical and application expertise to support post-sales adoption and ongoing optimization. Serve as a technical escalation point for advanced PAS questions and challenges. Develop, document, and share best practices across customers and internal teams. Partner with Product Management and Engineering to relay customer feedback, influence the roadmap, and help shape new features. Guide customers to become confident, self-sufficient users of the platform. Collaborate cross-functionally to ensure customer issues are resolved with urgency and professionalism. Other duties as assigned. Our Benefits 100% Payroll Major medical insurance & life insurance

Creado: Jue, 01 de Ene de 1970