QA Learning and Delivery Consultant

QA Learning and Delivery ConsultantMX-GTO-Leon**Description**:Position SummaryThe main responsibilities are:- Create and provide training for new hires and uptraining for current agents.- Conduct 4 monthly QA evaluations- Function as QA Analyst.**Duties & Responsibilities**- Meet or exceed monthly QA goals.- Follow and maintain new hire agenda.- Keep guideline documents updated for the team.- Accurately complete appropriate documentation for each evaluation performed.- Cross train into other programs and responsibilities as needed.- Train all new waves of agents for the different projects.- Assess and evaluate updates for internal processes and provide training as needed.- Perform other duties as assigned.Experience- 1-2 years of customer service experience, preferably in a contact center operations environment.- QA roles in call centers is a plus.- Training roles for multi-sites or remote environments is desired.- Bilingual proficiency (written and verbal).- Prior knowledge/experience in automotive industry an asset**Skills**:- Strong written and oral communication skills. Excellent spelling, articulate, tone sensitive. Proactive listener / reader.- Strong attention to detail and desire to follow procedures.- Demonstrated skills in training and elaboration of training material.- Strong multi-tasking, organizational, time management and problem-solving skills- Strong Team building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision- Careful in data management and in error prevention. Handles information effectively.- Flexibility in work schedule, available, mornings, evenings, and weekends- Ability to demonstrate a high degree of professionalism- Reliable, maintains acceptable attendance- Advance user of MS office tools (Word, Excel, Outlook and PowerPoint)Other- Must be able to interact with all internal and external departments and contacts. Must represent Percepta professionally with all clients and external organizations and contacts.Physical and Logistical Requirements (Including equipment used)Office environment: desk, computer, printer, fax, phone, photocopier

Creado: Jue, 01 de Ene de 1970