Revenue Enablement Specialist - Knowledge Content & Systems

AboutOwner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers .Our vision We’re starting by helping independent restaurants succeed online.But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.So, once we nail the solution for restaurants – we’ll scale it into every other local business the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.⭐Our team We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.We’re scaling even faster in 2025 to keep pace with our customer growth.Our traction In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.Why we’re looking for you We’re looking for a passionate, creative, and detail-oriented Revenue Enablement professional to help accelerate our revenue growth, customer activations, and retention. You'll play a key role in ensuring every customer-facing team member is equipped with the knowledge, tools, and skills needed to communicate and deliver the transformative value of Owner.This role is ideal for someone who’s deeply invested in designing and delivering world-class, science-based curriculum and learning experiences. You’ll collaborate closely with our Enablement team, Revenue Leadership, and Customer Success & Support Leadership to create and maintain high-impact knowledge content, systems, and learning experiences.This role is 100% remote and can be based anywhere in Mexico.The impact you will haveDrive and elevate the end-to-end knowledge content & systems, aligning it to a unified proficiency matrix that spans Sales, Success, Support, and Launch. Apply technical writing, and user experience best practices to every asset—from simple help center articles, to full customer and internal training documentation—ensuring clarity, retention, and engagement. Optimize knowledge systems in our Customer facing help center in SFDC, and our internal knowledge base, Guru that drive user experience, search-ability, self serve resolution, and more Partner with Embedded Enablement Specialists and leaders to translate tribal knowledge into repeatable, templated documentation in Guru and SFDC. Train and maintain our AI driven automated knowledge integration Oversee and execute monthly and quarterly knowledge content audits and updates ✅ What we’re looking for2+ years experience managing knowledge content and help center information Full english fluency, written and verbal (C1-C2) Expertise in technical writing in English Experience working with an external help center hosted in Salesforce Innovation minded, and remarkably flexible Relentlessly detail oriented and organized Pay and benefitsThe estimated base salary range for this role is the local equivalent to $30-32k USD. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

Creado: Jue, 01 de Ene de 1970