Technical Support Agent - Bilingual

We are looking for the best IT Support agents to join a growing team in the telecommunications industry.Some of the essential duties include:- Review order package, all required documentation and applicable information to confirm is available for implementation.- Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation.- Communicate effectively with the customer and/or vendor to understand their setup and business needs.**Requirements**:- Experience in information technology, managed services, telecommunications or other relevant experience.- Preferred knowledge: Office 365, IT security tools, Managed Services process platforms.- Experience with supporting currently Microsoft Supported Server and Desktop operating systems.- Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure (installing, patching/maintaining, troubleshooting, etc.).- English language proficiency (professional level).Some of the benefits are:- Competitive income according to abilities, offer starts from 18k monthly BT.- Law and higher benefits.- Growth opportunities.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $16,000.00 - $18,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasIdioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación

Creado: Jue, 01 de Ene de 1970