Professional HR Generalist

Job Title: Hiring Manager Role About Us This position serves as a strategic partner to management on human resource-related issues. The role assesses and anticipates HR-related needs, ensuring labor law compliance and promoting company values. Key Responsibilities Execution of Human Resources strategy and objectives to comply with regional priorities. Proposes Employee Relations Strategy (Union, Legal labor compliance and Mediation) Keeps updated track up Union relations and Labor Board cases. Creation of performance action plans related to Attrition and disciplinary KPIs (partnering with operation and other support areas) Execution of operations staff recruitment and selection process Consult with line management, providing HR guidance when appropriate. Create a GPTW action plan and establish follow-up process Assure compliance to UN Global Compact Compliance. Ensure the execution of HR programs and initiatives Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Education and Qualifications Bachelor's Degree or equivalent (required) Master's Degree (desired) Fluent English (required) Experience and Skills 2 years of experience in human resources. Experience in local law regulation Human resources procedures Call centre management Recruitment and people management Required Skills Soft skills delivery frontline & middle management Possesses excellent communication skills, flexibility & comfort with ambiguity Ability to work comfortably with technology Broad understanding of learning processes, and willingness to learn and adapt in a fast-paced, client-facing environment Thrives in a fast-paced, results-oriented environment requiring flexibility whilst retaining business disciplines. Verbally articulate Excellent interpersonal skills Contact-centric metrics ample knowledge Call Center Knowledge Relations Analysis / Diagnosis Human Resource Understanding Adaptability Customer Orientation Teamwork Communication Initiative Leadership Strategic Thinking Team Development Change Management Empowerment Diversity and Inclusion We guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law.

Creado: Jue, 01 de Ene de 1970