Point of Sale (Pos) Tech Support Specialist

**WORK DETAILS**Location: Mexico City - Torre Reforma Latino - Avenida Paseo de la Reforma 296Schedule: Monday to Friday, 7:00 AM to 4:00 PMFull-time position. Work is in-personExpected Starting Date: July 2025**ABOUT NETEVIA**Netevia is a leading provider of payment processing services, supporting over 40,000 businesses across various industries. Our platform enables businesses to accept multiple forms of payment, including digital wallets, credit/debit cards, and ACH transactions. We are seeking to expand our team and are looking for motivated professionals to join us in delivering exceptional services.**POSITION: POS Tech Support Specialist****KEY RESPONSABILITIES****Technical Support & Troubleshooting**- Diagnose and resolve issues related to hardware, software, and network connectivity.- Guide users through basic operations, configuration changes, and software updates.- Translate technical information into user-friendly language for clients.- Document all support interactions and escalate complex issues as needed.- Assist with remote or on-site installations, updates, and optimizations.**Menu Programming & System Configuration**- Configure menus, pricing, discounts, and modifiers based on client requirements.- Customize tax settings, user permissions, reports, and printer configurations.- Test configurations thoroughly before deployment and resolve any issues.**Product Demonstrations & Client Training**- Conduct live or remote demonstrations of POS systems for prospects and clients.- Train restaurant owners, managers, and staff on system functionality and best practices.- Educate users on new features, integrations, and software upgrades.**Other responsibilities**- Maintain up-to-date knowledge of restaurant operations and industry tools.- Contribute to support documentation and internal knowledge base.- Collaborate with senior technicians and developers on improving system performance.- Support system migrations and hardware deployments when needed.**REQUIRED SKILLS, ABILITIES, AND KNOWLEDGE**- **Experience with restaurant POS systems** (e.g., Heartland, Toast, NCR, Clover) - **Mandatory**:- **Proficiency in Windows operating systems** (configuration, navigation, troubleshooting) - **Mandatory**:- Familiarity with remote support tools (TeamViewer, AnyDesk, LogMeIn)- Knowledge of basic IT/network troubleshooting and ticketing systems- Strong problem-solving and communication skills- Excellent customer service attitude and ability to explain technical concepts clearly- Organized, detail-oriented, and comfortable working under pressure- Ability to work both independently and as part of a team- **Fluent in English and Spanish** - **Required****ADDITIONNAL PLUS**- Experience in retail or restaurant operations (cashier, manager, etc.)- Basic understanding of networking and hardware installation- Previous exposure to SQL, reporting tools, or integrations (nice to have)**WHY JOIN NETEVIA?**At Netevia, you’ll join a forward-thinking team committed to innovation, integrity, and client satisfaction. We invest in our people and believe in fostering a culture of growth, collaboration, and professional development.We look forward to welcoming you to our growing team!**Ready to apply?**Please submit your **resume in English**.If you're passionate about technology, problem-solving, and helping businesses succeed, we’d love to meet you!Tipo de puesto: Tiempo completoSueldo: A partir de $18,600.00 al mesBeneficios:- Aumentos salariales- Días por enfermedad- Estacionamiento de la empresaPago complementario:- Bono mensualTipo de jornada:- Lunes a viernesPuede trasladarse/mudarse:- 06600, Juárez, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)Experiência:- POS: 2 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial

Creado: Jue, 01 de Ene de 1970