Help Desk Coordinator

Help Desk Coordinator page is loaded## Help Desk Coordinatorlocations:Monterrey, MXtime type:Full timeposted on:Posted Yesterdayjob requisition id:R0002170****Location - Monterrey, MX****WOR (Garza Sada) Business Center, Oficinas & Cowork: Av. Eugenio Garza Sada 3820 Col. Mas Palomas Torre Micropolis. Oficinas Piso 8, Contry, 64780 Monterrey, N.L., Mexico**Hybrid**: 3 days per week in office TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution. TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a **Help Desk Coordinator**who is passionate about working in a collaborative environment and has the ambition to be a driver for success.****Requirements (What We’re Looking For):***** Minimum of a Bachelor’s Degree (Required)* Fluent in English (Required)* Ability to manage multiple projects and initiatives simultaneously (required)* Experience with data analytics (preferred)* Experience with ticket management tools - Jira, ZenDesk, SalesForce, ServiceNow (preferred)* Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel* Passion for exceptional customer service and customer collaboration* Strong communication skills, both written and oral* Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust* Good problem solver with ability to consider alternative and diverse perspectives****Responsibilities (What You’ll Do):***** Intake for all Help Desk issues and ticket management* Serve as the initial point of contact for clients seeking technical assistance through ticketing system* Develop and distribute reports and analytics on ticket volume/trends* Assist in delivery of high-quality solutions internally across multiple departments* Configure and troubleshoot ticketing system issues* Act as the subject matter expert for all things ZenDesk and/or ServiceNow* Lead ZenDesk/ServiceNow Orientation for new hires* Maintain ZenDesk/ServiceNow homepage* Report breached security incidents to IT* Create/maintain department slack notifications as requested* Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs* Maintain Help Desk internal knowledge base confluence****Physical Requirements:***** Prolonged periods of sitting at a desk and working on a computer****Benefits (What We’re Offering):***** Fast-paced and result oriented work culture with competitive base salary* Comprehensive legal benefits package in accordance with Mexican labor law plus: Christmas bonus (30 days)70% vacation bonus15 days off per yearHome office bonus or transportation bonus$1,600 food stampsPrivate medical insurance for you and your familyDental and Optical insuranceLife insuranceTraining platformAgreements with UniversitiesFinancial services (MINU)Total Pass Gym*TopBloc is an Equal Opportunity Employer***Careers@****to see if there are any upcoming opportunities!**At TopBloc, our most valuable resource is our people – with a diversity of backgrounds, ideas, and life experiences. We hire self-starting, mission-driven professionals with a passion for purposeful innovation. We love to celebrate and put people at the center of everything we do. We are serious about our work but embrace fun and flexibility to get the job done. As we continue to grow rapidly, we are always on the lookout for driven, problem-solving, big thinkers to come aboard! **Equal Opportunity Statement**TopBloc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TopBloc hires, employs, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualifications and competence. This policy is applied without regard to unlawful considerations such as gender, race, religion, age, sexual orientation or any other status protected by law. Please clickfor any accommodation requests.*Candidates who are currently employed by a client of TopBloc may not be eligible for consideration.**Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with TopBloc.**TopBloc LLC is pleased to provide notices of various state and local* *,* *where available.* #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970