Banamex Analista Business Support (Campañas) - C09

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team. The role also acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The primary objective is to support daily operations in line with Citi's infrastructure and processes. Responsibilities: Perform analysis and document current and future states of Client Reports and Advisories (communication letters, notices, and confirms). Provide status updates and create presentations for project steering committees. Coordinate with Legal & Compliance teams for regulatory sign-offs. Serve as the main liaison between business stakeholders and technology, advising on priorities, risks, costs, and timelines. Develop and deliver training sessions, demos, and write User Acceptance Test scripts and scenarios. Manage project plans and follow-ups across departments. Handle multiple projects focusing on regulatory client deliverables such as legal statements, performance reports, and notices. Ensure excellent client experience, measured by specific metrics. Assess risks in business decisions, ensuring compliance, ethical conduct, and transparency in control issues. Qualifications: Preferred relevant experience. Proficiency in Microsoft Office. Knowledge of client reporting industry standards and competitors. Basic understanding of SQL and database queries. Strong organizational and time management skills. Effective problem-solving and decision-making abilities. Excellent written and verbal communication skills. Education: Bachelor’s degree or equivalent experience. This description outlines typical duties; other tasks may be assigned as needed. #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970