Account Director, Mexico

About VestaVesta is a leading provider of payment optimization and fraud protection technology for card-not-present transactions. Using advanced data science and machine learning, we help telecom providers increase approval rates, reduce fraud losses, and recover revenue that would otherwise be lost. Our platform processes billions of transactions annually for telecom operators and digital merchants worldwide.About the roleVesta is looking for a senior payments leader to manage and expand one of our most strategic telecom partnerships in Mexico. This is not a traditional account management role. The Account Director will operate as a trusted advisor to telecom operators, helping them improve payment performance, reduce fraud exposure, and unlock measurable revenue through better authorization and recovery strategies.The person in this role will work directly with senior stakeholders at major telecom operators—particularly Telcel—while collaborating internally with Vesta’s fraud, data science, product, and engineering teams. The ideal candidate understands how payment authorization, fraud patterns, issuer behavior, and chargeback dynamics impact revenue in high-volume environments and can translate that expertise into actionable insights for clients.This is an opportunity to work at the intersection of payments, telecom, and data science, solving complex operational challenges that directly affect billions of transactions.Most payment processors simply move transactions. Vesta focuses on improving the economics of those transactions. This role allows you to work with some of the largest telecom operators to directly influence revenue recovery, fraud risk exposure, authorization performance, and customer retention.If you enjoy combining payments expertise, data analysis, and client leadership, this role offers a chance to have meaningful impact at scale.What you'll doLead Strategic Telecom PartnershipsYou will own the relationship with key telecom clients in Mexico, serving as their primary advisor on payment performance, fraud mitigation, and authorization optimization.You’ll engage with senior leadership and operational teams to understand how payment behavior impacts revenue, churn, and customer experience—and help them improve those outcomes.Diagnose and Solve Payment Performance IssuesTelecom operators process millions of transactions each month. When approval rates drop or fraud patterns shift, it can mean millions in lost revenue.You will:Analyze approval trends, issuer behavior, and fraud signalsWork with internal experts to diagnose root causeTranslate complex technical findings into clear client guidanceLead the implementation of performance improvementsBridge Client Challenges and Internal ExpertiseThis role sits at the intersection of client operations and Vesta’s technical teams. You will:Translate technical issues raised by clients into actionable problem statementsWork with engineering, fraud, and product teams to develop solutionsClearly communicate technical strategies and outcomes back to client stakeholdersDrive Revenue Growth and Long-Term PartnershipBeyond solving immediate issues, you’ll help clients continuously improve their payment economics. You’ll identify opportunities to:Increase authorization ratesReduce fraud lossesOptimize payment mixImprove recurring payment stabilityQualifications8–10+ years in payments, merchant acquiring, fraud prevention, or related fintech rolesDeep Payments expertise in card-not-present paymentsExperience in payment authorization optimization, fraud patterns and mitigation strategies, chargeback management, and high volume recurring billing enviornmentsExperience working with high-volume digital merchants or telecom operators, particularly TelcelComfort discussing payment authorization workflows, fraud detection models, transaction routing, and payment recovery strategies, to a level you can translate technical insights into business impactFluency in Spanish and EnglishAbility to travel regularly to meet with clients including onsite engagement with Telcel

Creado: Jue, 01 de Ene de 1970