Key Accounts Manager

SUMMARY The Key Account Manager (KAM) is responsible for growing and maximizing the long-term value of assigned customers by owning the overall commercial relationship, executing strategic account plans, and driving sustainable revenue growth across products and services. EDUCATION AND EXPERIENCE: • Bachelor’s degree in Business, Engineering, Economics, or a related discipline; MBA or equivalent postgraduate education preferred. • 8–10+ years of professional experience, including 3–5+ years in Key Account Management, strategic sales, or complex B2B customer roles. • Proven experience managing strategic customer accounts involving complex commercial negotiations, long sales cycles, and multiple internal and external stakeholders. • Demonstrated ability to lead through influence in matrixed, multi-functional, and multi-cultural organizations with shared or unclear ownership. • Track record of proactively identifying inefficiencies, driving continuous improvement, and taking ownership beyond formal role boundaries. • English Advanced ESSENTIAL DUTIES Commercial Ownership & Customer Leadership Own the end-to-end commercial performance of assigned accounts, meeting or exceeding financial goals (revenue growth, retention, churn, and profitability). Build and maintain strong, trust-based relationships with key customer stakeholders at multiple organizational levels. Act as a trusted commercial advisor by deeply understanding customer business models, network strategies, operational priorities, and financial drivers. Growth & Account Development Drive revenue growth through new business opportunities, contract renewals, amendments, and renegotiations. Lead consultative, insight-driven conversations to understand customer objectives, challenges, and decision-making processes. Coordinate internally to structure competitive proposals, secure approvals, and negotiate agreements aligned with company strategy and governance. Strategic Planning & Execution Develop and maintain strategic account plans including short- and long-term objectives, market and customer intelligence, and risk/opportunity assessments. Translate account strategies into clear execution plans with measurable outcomes and accountability. Conduct strategic and operational reviews with customer senior management to evaluate performance and value creation. Internal Leadership & Matrix Collaboration Lead account execution through influence in a matrix organization across sales, operations, engineering, legal, finance, and other functions. Identify and resolve execution gaps, misalignment, or ownership issues to ensure commitments are delivered. Serve as the central point of coordination for assigned accounts, simplifying complexity and ensuring consistent customer experience. Continuous Improvement & Customer Experience Identify opportunities to improve internal processes, coordination models, and end-to-end customer experience using customer insights. Proactively address inefficiencies and execution gaps that impact customer outcomes or commercial performance. SUPERVISORY RESPONSIBILITIES & CONSIDERATIONS This role has no direct reports but requires strong leadership through influence, driving alignment, accountability, and execution across indirect, cross-functional, and multicultural teams.

Creado: Jue, 01 de Ene de 1970